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Welcome to the betty help centre.
How can we help?
  • +I need to change my delivery date, how do I do this?

    You can pick any date between 1st and 28th of the month.

     Please note that we take payment 7 days before your delivery date so whichever new date you select, we will try to take payment 7 days before that. If your payment fails, this could result in a late delivery of your box.

    If you follow the steps below, this will help you change your delivery date:

    1. Log into your account here.
    2. Select subscription.
    3. You will see an option for delivery date under 'edit your subscription'. Click this option.
    4. You will then be redirected to a page with a white box, click the white box.
    5. A calendar will pop up, there will be some days blocked out that you cannot pick, these will be shown with a pink delivery truck on so please pick the next available delivery date or the date closest to your cycle.
    6. Once you have selected your new delivery date, click 'save selection'.
    7. You should see your new delivery date reflected on the 'subscription' page.
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  • +Can I change my personal details?

    Yes! You can login and change your personal details at any time. However, if you do change your shipping address, we will need 10 days' notice otherwise your pick & mix box will end up at your old address.

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  • +What should I do if my pick & mix box or products are damaged?

    Don't worry, it’s something we can easily sort out! Just drop us a line at hello@betty.me and we’ll send you a replacement ASAP.

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  • +Where does pick & mix ship to?

    At the moment, we only ship within the UK and Northern Ireland. But watch this space for new locations soon!

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  • +Is the pick & mix box discreet?

    Absolutely. We send all our pick & mix boxes out in logo-free envelopes, so you can have it delivered without fear of someone knowing it's that time of the month! The box inside is really fun but you can open that up in your room!

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