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Welcome to the betty help centre.
How can we help?
  • +What's the difference between pick & mix and bettybox?

    The main difference between pick & mix and bettybox is that pick & mix comes with femcare only, whereas bettybox includes a ‘For You’ box that contains lifestyle products and treats. Pick & mix contains bettypad products only whereas bettybox contains bettypads and other popular femcare options. Both boxes are aimed at young girls who have started their periods.

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  • +What will I get in my pick & mix box?

    When it comes to periods, you get to call the shots. Whether you have a heavy flow, are on the lighter side or are a hygiene queen, you can choose a total of 25 day and night pads, liners and wipes in your box each month to suit you.

    Your pick & mix box can be altered each month to give you maximum flexibility - whether you’re going on holiday so want some more wipes to keep super fresh, or planning a sleepover so want a couple more night pads to keep leaks at bay. Just be sure to give us at least 8 days notice of the change so that you receive the products you want in time for your next period.

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  • +Is there a minimum subscription period?

    No. The beauty of pick & mix is that you can cancel or suspend your account at any time.

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  • +Do I have to order a pick & mix box every month?

    No, your monthly subscription to pick & mix is renewed automatically every month. Once you've setup your account, you just sit back and wait for your personalised period essentials to pop through the letterbox!

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  • +How does it work?

    Our pick & mix boxes are dispatched on any date between the 1st and the 28th of each month. When you subscribe, all you need to do is select the date that’s closest to your period. We aim to deliver your pick & mix box to you on or just before your selected delivery date so you don’t have to worry about a thing.

    Once you’ve chosen the pads or wipes you want, you just need to select your delivery date and you're ready to go! Payment is taken straight away for your first pick & mix box and then seven days before your delivery date going forwards.

    If you want to change the delivery date, it would have to be done at least 8 days before the current delivery date. The calendar will give you options on the available delivery dates we can offer but for any queries, please email hello@betty.me.

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  • +How much does it cost?

    Our pick & mix boxes cost just £5.99 per month and that includes delivery too.

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  • +Is P&P included?

    Yes, standard delivery is included in all our subscriptions! YAY!

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  • +How can I get in touch with you?

    That's easy! You can contact our customer service department directly in a variety of ways! You can either email us at hello@betty.me, ‘Submit a request’ at the top of this page or call us on 0800 0232 545.

    You can also find us on Facebook or Twitter. These accounts are not monitored 24/7, however, we always do our best to get back to you ASAP - and we're always happy to chat periods, beauty products and life in general across our social media account!

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