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Welcome to the betty help centre.
How can we help?
  • +When will I be charged?

    Payment will be taken immediately for your first pick & mix, but from the second month onwards, you’ll always be charged seven days before your delivery date (so there are no nasty surprises).

    If you’re unable to make the payment seven days before your delivery date, we’ll try and take payment again over the next three days. If this is unsuccessful, you won’t receive your pick & mix box but we’ll try again next month.

    Please note: if we receive payment on the second or third attempt, your pick & mix box may arrive late.

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  • +Why was my payment not accepted?

    We don’t take payment via Direct Debit or Standing Order, our payment is taken via a repeated card payment seven days before your delivery date. So, if you get a new card, you need to update your details on the website.

    Most payments fail because of an incorrect billing address or an expired card and if this is the case, you’d have to log into your account and update your card details.

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  • +How do I update my card details?

    Simply log into your betty.me account and select subscriptions from the drop down menu. From here, select billing information and then the update/re-enter payment info option.

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  • +I have a promo code - how do I use it?

    If you’re a new customer, you can redeem your discount code at the checkout. Just pop it into the field marked ‘Voucher code’. If valid, the discount will be applied.

    If you already have a subscription with us, just log-in to your account and add the code to the ‘redeem coupon’ section of your account. Click the ‘apply coupon’ button and as long as the promo code is valid, you'll be ready to go!

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  • +How long does it take to process refunds?

    Occasionally we do offer refunds. If you’ve been offered one, it takes around 5-7 working days to clear into your account.

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