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Welcome to the betty help centre.
How can we help?
  • +Can I change my personal details?

    Yes! You can log-in and change your personal details at any time. However, if you do change your shipping address, we will need 10 days' notice otherwise your bettybox will end up at your old address.

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  • +What should I do if my bettybox or products are damaged?

    Don't worry, it’s something we can easily sort out! Just drop us a line at  hello@betty.me and we’ll send you a replacement ASAP.

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  • +Where does bettybox ship to?

    At the moment, we only ship within the UK and Northern Ireland. But watch this space for new locations soon!

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  • +Is the bettybox discreet?

    Absolutely. We send all our bettyboxes out in logo-free envelopes, so you can have it delivered  without fear of someone knowing it's that time of the month! The box inside is really fun but you can open that up in your room!

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  • +Will my bettybox fit through my letterbox?

    Yes. We have designed our packaging so it will fit through most letterboxes.

    If however your letterbox is one of few that it doesn't fit through, you can always ask Royal Mail to leave your bettybox in a safe place. You'll get an email from them once your bettybox is dispatched - simply click on the link in the email to request an alternative delivery.

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  • +My bettybox is late! What should I do?

    We always try and ensure your bettybox pops through your letterbox on your requested delivery date. However, if yours has not arrived, please email us at hello@betty.me and we'll look into this ASAP.

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  • +How much do you charge for P&P?

    Nothing! The price you pay includes everything (we’re good like that!)

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  • +When will my bettybox arrive?

    We have 3 delivery dates throughout the month so it all depends on what date you choose! The three dates are 10th, 20th and 28th.

    Please note we will need 10 days notice before your delivery date to insure your bettybox arrives for that month.

    We send an email when your bettybox is dispatched, so if you're not sure what date you’ve selected, you'll know when it's on the way anyway!

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  • +Can I track my bettybox?

    You sure can!  You'll be sent an email by Royal Mail as soon as your bettybox is at your local delivery office. You can also drop us a line at hello@betty.me  and we'll take a look at where your bettyboxl is for you!

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