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Welcome to the betty help centre.
How can we help?
  • +When is payment taken for my prepaid subscription subscription?

    The payment is taken for the prepaid subscription plan you have selected upon placing your order. At the end of  the initial subscription period, your subscription will automatically be renewed at our standard subscription rates and for our standard period (usually monthly) at the start of the renewal period.

    If you wish to purchase another prepayment plan for multiple-periods and we are offering prepayment plans at such time, you must notify us prior to the termination of your current prepayment plan that you wish to purchase another prepayment plan for multiple periods.

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  • +How do I update my card details?

    Simply log into your betty.me account and select subscriptions from the drop down menu. From here, select billing information and then the update/re-enter payment info option.

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  • +How long does it take to process refunds?

    Occasionally we do offer refunds. If you’ve been offered one, it takes around 5-7 working days to clear into your account.

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  • +Why was my payment not accepted?

    We don’t take payment via Direct Debit or Standing Order, our payment is taken via a repeated card payment seven days before your delivery date. So, if you get a new card, you need to update your details on the website.

    Most payments fail because of an incorrect billing address or an expired card and if this is the case, you’d have to log into your account and update your card details.

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  • +When will I be charged?

    Payment will be taken immediately for your first bettybox, but from the second month onwards, you’ll always be charged seven days before your delivery date (so there are no nasty surprises).

    If you’re unable to make the payment seven days before your delivery date, we’ll try and take payment again in three days time. If this is unsuccessful, you won’t receive your bettybox but we’ll try again next month.

    Please note: if we receive payment on the second attempt, your bettybox may arrive late.

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  • +I have a promo code - how do I use it?

    Just log-in to your account and add the code to the ‘redeem coupon’ section of your account. Click the ‘apply coupon’ button and as long as the promo code is valid, you'll be ready to go!

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  • +Why won’t my voucher code work?

    Depending on the code you’re using this could be for a load of reasons.

    • It might be expired
    • It might only be valid for a certain account (a new or existing one)
    • There’s a typo (it might be case sensitive, is it an I or a little L?)
    • If it’s none of these things and you still can’t get it to work just drop us a note to hello@betty.me and we can always double-check the conditions of the code for you!
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