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Welcome to the betty help centre.
How can we help?

bettybox

  • +What's the difference between Pink Parcel and bettybox?

    The main difference is the goodies that are found in the For You box.

    For bettybox customers, this is products aimed at  girls aged 11-16, so the For You bit of the box might  include jewelry, skincare, stationery and sweets. Pink Parcel is aimed at an older audience so the treats include tea, makeup and lifestyle products.

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  • +Can I give bettybox as a gift?

    You can give a bettybox to anyone! When you subscribe, you’ll be given the option of adding a shipping address. Just add their details and preferred product and you’re all set to make someone’s time of the month that little bit lovelier.

    As well as bettybox, we also offer Pink  Parcel – our monthly subscription service designed especially for girls, aged 16+.

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  • +What will I get in my bettybox?

    In addition to the tampons or pads you've requested, you’ll also receive a variety of beauty and lifestyle treats in the For You box. These treats change each month, so opening your bettybox will always be a lovely surprise.

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getting started queries

  • +Is there a minimum subscription period?

    No. The beauty of bettybox is that you can cancel or suspend your account at any time.

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  • +Do I have to order a bettybox every month?

    No, your monthly subscription to Betty Box is renewed automatically every month. Once you've setup your account, you just sit back and wait for your practical pampering package to pop through the letterbox!

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  • +How does it work?

    Our bettyboxes are dispatched on any date between the 1st and the 28th of each month. When you subscribe, all you need to do is select the date that’s closest to your period. We aim to deliver your bettybox to you on or just before your selected delivery date so you don’t have to worry about a thing.

    Once you’ve chosen the tampon or pads you want, you just need to select your delivery date and you're ready to go! Payment is taken seven days before your delivery date so if you want to change this, it would have to be done at least three days before the payment date. The calendar will give you options on the available delivery dates we can offer but for any queries, please email hello@betty.me.

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  • +How can I get in touch with you?

    That's easy! You can contact our customer service department directly by either emailing us at hello@betty.me, Submit and request at the top of this page or calling us on 0800 0232 545.

    You can also find us on Facebook or Twitter. These accounts are not monitored 24/7, however, we always do our best to get back to you ASAP - and we're always happy to chat periods, beauty products and life in general across our social media account!

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  • +Is P&P included?

    Yes, standard delivery is included in all our subscriptions! YAY!

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  • +How much does it cost?

    bettybox costs just £12.99 per month and that includes delivery too.

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